هتل گاردن - سنت جایلز مید ولی کوالالامپور

Very Good

+ Everything

Thank you to Mr. Badrie for his great service! Thumbs Up to his service!

+ I like the vibes, services, view of the room, the wide spacious & clean room. The best part, they carter to my request. The swimming pool is very very the clean & i really enjoyed swimming with my kid. And yes, i got the late check-out with free! will return back. next time!

− The breakfast area is so dark. Maybe they should put more lights to make it brighter and we can enjoy the delicious dishes they serve.

I EXPECT THE BEST OF THE BEST & IT IS DELIVERED

+ A lady with shoulder length hair placed me near the lift, she even offered to assist while I waited for Enc Badre. On the last day she understood my impatience by informing her colleague to help me out first Encik Syahir was helpful bec I'm wheel chair bound the first day. He understood my need for pillow yet it was overlooked by house keeping Encik Badre was very attentive and knows how to handle the disposition of a patient in pain. He understood why I chose St Giles Mid Valley for my recuperation. He understood my need to be able to use bathroom. He has the Tact and Empathy It is the quality that I chose Quality of the pillow bedsheets, mattress, towels, rugs Encik Hafizi of the House Keeping Level 21 knows what I wanted and ensure my room is Tip Top and cleaned in time after my communications or He was collateral damage to my major blow up! This young man has future after heavy shelling still have guts to check on me if everything is up to my expectations. The little mini thing such as: 1. placement of my phone charger wire placed under a box so I it is reachable to me and doesn't fall to the way side 5 star solving my problem of turning in pain to reach the wire on the 3rd Day 2. placement of my kimono reachable at sitting position instead of hanging it making it unreachable 5 star on the 2nd Day 3. even using hotel pillowcase to cover my own contour pillowcase 5 star on the 4th Day 👏👏👏👏 this is Priceless even I missed this! The smooth texture of the thread count made my day 4. Plastic chair for me to sit bathing

− What I didn't like were there seems to be a misalignment between reception and house keeping, that led me to direct confrontation the House Keeping staff directly. On the second/3rd day 9-10am morning, you can check the CCTV after I've lost it After twice of delay, I insist on seeing The House Keeping Manager which Enc Hafizi defuse my blow up outside my floor He listened and understood me therfore I extended my stay and will continue to chose St Giles Mid Valley as one of my favourite hotel stay

Great stay n staff are all friendly.

+ Good location and great breakfast.Staff was helpful,polite n friendly

− Could add towel hanger or hook in bathroom.overall all are great n love the new renovated rooms..

Excellent

+ Strategic location at Mid Valley, great staff & big room

Exceptional

+ Everything

Good place

+ The room was super comfy and its really convenient as one of the biggest mall in kl is just downstairs

− The parking facility is not really that good

Strategic, lovely room, convenient hotel I've ever stayed in!

+ The location was very strategic because it's attached to Gardens Mall which is very convenient. You can go and find food easily, do some shopping spree, whatever you like. The room was awesome. I love the interior design, the bed was nice, the bathroom where it's like a partition space that you can cover and close for privacy or open it wide for space. Similar to Holiday inn design, but much better and solid. The fact it has space for a bathtub, is quite impressive. Love the soap that they provided. Very nice scent. But the one thing I'm quite surprised and quite happy about is that they also provided a sejadah prayer mat for Muslim guests, which is very rare but thoughtful for hotels like this. And for that, I give high good ratings 👍✨ Facilities like the gym were awesome and super spacious. The swimming pool was nice too. The breakfast spread was splendid and adequate. They have intercontinental breakfast, oriental like dim sum, Indian food, Malaysian food, fruits, yogurts, juices. All are complete and tasty 👍

− If I have a small complaint, is that our room air-conditioning was not that cold. Even though we tried to reduce the temperature, it was still stuck at 22 degrees but I noticed it did go down automatically in the middle of the night but it was still quite a warm feeling. Maybe it was just our room that the aircond was faulty but it wasn't that bad. We can still survive haha. Maybe next time if we come visit again, hopefully we'll get a better air-conditioning room. But because of all the amenities, the room space, the nice bathroom and nice bed, the majority was plus points. So, my wife and I really love this hotel and we hope to come back again soon.

MyStay 08-2026 in newly renovated St.Giles.

+ Doormen/Bellhop were very friendly & attentive. Room was Big & Spacious. Very nice & spacious bathroom/shower stall & nice modern bathtub. Location has direct access to Gardens Mall.

− In room dinning food was not great. (Salted Egg Kuey Teow had no salted egg in it !) Flavour stated was different from what received. Had to pay on the spot (could not charge to room). Bed was not very clean on day one (found unidentifiable black grains in the bed). Found one fruit fly / insect in my cup/mug on day 2.

All good except the parking experience is you should have a longer stay

+ All was good as expected. The size of the room make the stay comfortable. Cleanliness was top notch. Check in service and housekeeping was attentive and should be commendable.

− Parking was problematic. The hotel does not have their own parking spaces or lots and shares the parking lots with the Megamall. So, if you have to park, it would be a time wasting and frustrating to search for an empty lot. The hotel signage for St Giles Hotel is also not evident if there is one.