هتل Karaca Hotel Van

It was a good and clean hotel. The staff were friendly, polite, and professional.

+ Hotel near the bazzar

− The rome is small

Awesome

+ The Karaca Hotel is newly built and exceptionally clean, with an excellent breakfast and very respectful and friendly staff. I had a wonderful stay and will definitely choose this hotel again in the future.

Clean and good area

+ Clean,

− If they have two key door for room make you for customer super happy 😄

Very Good

+ Staff was very friendly and helpful, rooms nice and clean

− Windows are giving out on a blind wall. The breakfast room is nice and there is a lot of variety but nothing really nice.

Exceptional

+ Friendly and helpful staff , clean and modern rooms, good breakfast, good location

Overall, our stay was disappointing due to poor service, lack of basic amenities, unfriendly staff!

+ cleanliness

− This was our second stay at this hotel. While it is generally clean, it unfortunately lacks even the most basic amenities. For a 4-star hotel, we expected much more, there were no tissues, no toothbrush, and not even slippers provided. The breakfast was also disappointing; fruits were served pre-cut and looked handled, which was not very hygienic. What bothered us the most this time was the staff’s behavior. Unlike our previous stay, the service was very poor and unprofessional. Almost all the staff we interacted with were unfriendly, which left a very negative impression on us. Due to this experience, we will not be choosing this hotel again.

Excellent cleanliness and staff, but rooms are cramped and breakfast needs improvement

+ 🟪Cleanliness: The hotel is generally very clean and well-maintained. The housekeeping team does a good job. 🟨Friendly Staff: The staff are very polite, professional, and always ready to help. 🟦Strong Wi-Fi: We stayed on the 4th floor and the internet connection was excellent and stable.

− 🔴Cramped Rooms: The rooms are very small. There are about 14 rooms on each floor, and our triple room had no chairs or a desk—only beds to sit on. 🟠Poor Maintenance: Only one out of four ceiling lights worked. The bathroom ventilation is very weak, and there's an unusual gap under the door that lets in noise and shadows from the hallway. 🔵TV Channels: Only Turkish channels (Türksat) are available; there are no international options. 🟢Breakfast Issues: The service is slow; bread trays were not refilled unless we specifically asked. We only found out on our last day that we had to request fried eggs separately. The quality of the sausages and "sucuk" was very poor (waxy texture), and the boiled eggs had green yolks. Suggestion: Food and jams should be labeled so guests know what they are eating.

Fair

+ Staff were kind

− The room was cold

Delshadfar

+ One of the people who worked there named Fereshteh was so kind and helpful, also spoke Persian very well:)

− The breakfast could be better!

Exceptional

+ We had a wonderful stay at this hotel. It was very clean, the breakfast was excellent, and the staff were kind and helpful. I highly recommend it.