هتل White Monarch Hotel

Bad

+ Rien

− L'hôtel est géré par de vrais amateurs. À l'accueil, un agent adopte un langage expéditif et n'offre ni solution ni courtoisie aux clients : il était trop occupé à scroller sur son cellulaire ! Une impolitesse extrême, du jamais-vu. La réclamation faite via Booking ne donne lieu qu'à de simples promesses, et c'est tout ce qu'ils m'ont offert. Pour couronner le tout, la chambre donne directement sur un chantier abandonné (évitez la 209 et, idéalement, les cinq premiers étages si vous avez le malheur d'y aller ou si vous avez déjà réservé). Côté équipements : le support du pommeau de douche est cassé, le frigo de la chambre est totalement dysfonctionnel (c'est plus un four qu'un frigo !), les toilettes du lobby n'ont ni eau courante ni papier hygiénique, et l'urinoir devant la salle à manger est également sans eau. Quant au petit-déjeuner dégueulasse, annoncé entre 8 h 00 et 10 h 00 : si vous avez le malheur d'y arriver après 9 h 00, vous ne trouvez plus rien (plats désespérément vides) et le personnel vous regarde comme pour dire « fallait se lever plus tôt ! ». L'escalator de l'entrée est devenu manuel : il faut aller supplier l'agent d'accueil pour qu'il daigne le mettre en marche (photos et videos a l'appui). Enfin, le spa est hors service jusqu'à nouvel ordre. Le pire, c'est que l'endroit est super beau... reste à savoir pourquoi personne ne veut travailler sérieusement chez eux ! Bref, c'est un hôtel qui conserve les traces d'un passé raffiné et haut de gamme, mais qui est en train de pourrir aux mains d'une direction incompétente n'ayant absolument rien à faire dans l'hôtellerie. Juste avant, j'ai séjourné dans deux autres établissements cotés 2 étoiles seulement, mais ils étaient extraordinairement bien gérés et d'une propreté irréprochable. NB : À part le petit morveux mentionné plus haut, le restant du personnel n'y est pour rien.

Nie wieder.

+ Personal waren die nett

− Gar nicht leider und Fenster ist sehr schmutzig und sieht man gar nicht draußen und außerdem gegenüber war ein Wand Sehr schmutzig und nicht sauber

Bad

+ Very small, dirty sheets, noisy, i couldn't sleep well , i dont recommend at all

Poor

+ Na

− اتاق خیلی کوچک بود.

For an emergency stay okay

+ Only the location and the very nice staff

− It‘s not so modern and the bathrooms really would need a new change. There is calcium stains everywhere and the chandeliers are so dusty. Everything is very old

کانت تجربه سییه للغایه ولم اکرره

+ لم یعجبنی کل شی کان سی الصور لم تطابق واقع الفندق

− الفطور لم یرضی وقبل انتهاء الوقت ینتهی کل شی من الطعام والغرف غیر مریحه والموضفون معاملتهم سییه للغایه

Convenient location, but fails miserably on hospitality, basic amenities, and guest safety ​Convenie

+ Location

− Convenient location, but fails miserably on hospitality, basic amenities, and guest safety ​Convenient location, but fails miserably on hospitality, basic amenities, and guest safety ​ ​If you are looking for a hotel that completely ignores the basics of hospitality, this is the right place. Upon arrival, do not expect a welcome gesture, a warm greeting, a polite inquiry about your travel, or even a glass of water—let alone juice or refreshment. The staff generally limits interaction to paperwork and handing over the card, with a couple of bright exceptions: the young Kazakh lad Akhmat and a courteous lady on duty who actually understand customer care. ​The management clearly doesn't bother addressing these rudimentary flaws; they seem completely fine continuing this way as long as they can collect premium rates in a busy hub. ​The breakfast experience is a disaster. It runs from 8:00 AM to 10:00 AM—a timing window that practically ensures you either get late from your schedule or miss breakfast entirely. To make matters worse, they engage in heavy-handed cost cutting: they removed sausages and offered a bizarre, unappetizing combination of fries and potato balls, alongside poor-quality packaged milk that had an unpleasant smell. Items that finish within the first hour are not refilled, and when asked, the morning buffet staff gave a blunt response: "No. Finish..." These team members show a complete lack of understanding of hospitality standards. ​Operational Negligence & Service Failures: ​Basic Equipment Missing: Around 8:45 PM, I requested an iron, only to be told it was in use by another customer and would be provided in the morning. Come morning, while rushing to meet my commitments and check out, I chased them repeatedly, only to be told it was still with another customer because the night shift failed to log or convey the request. Having only one iron for an entire hotel is absurd.

Pleasant

+ Location is perfect .. the room is spacious and has a nice view.

− Cleaning .. noise .. breakfast very poor .

Never try this hotel again

− Worst hotel i saw in mu life , so dirty No water , noise of reform 2 days , staff donot talk english , staff super rude , even donot have elevater in emtrace you need to down 10 steps with baggage

Overall, everything was extremely disappointing. From the cleanliness and noise to the poor breakfast and lack of water

+ Honestly, I didn’t find anything positive about the hotel. The room was dirty, the trash had not been taken out, and overall everything was disappointing.

− Unfortunately, my stay was very disappointing. The room was not clean, and the bed sheets were dirty. There was an extreme amount of noise, which made it difficult to sleep. The breakfast quality was very poor, and the water pressure was so low that I couldn’t even take a proper shower.