Flavia
اسرائیل · مسافر انفرادی · ۶ مهر ۱۴۰۵
An exceptional hotel made truly special by its people
+ First of all - the staff's service. Our stay at the Kempinski was wonderful, but what truly made it unforgettable was the people. The hotel itself is beautiful, but it is the incredible employees who create the experience and make guests feel genuinely cared for. I would especially like management to recognize several members of the team who went above and beyond for our family. Their kindness, professionalism, attention to detail, and genuine care deserve to be acknowledged and, in my opinion, rewarded. Mr. Dinesh from Brunello Restaurant deserves special recognition. My daughter has celiac disease, and dining while travelling can sometimes be stressful for her. Mr. Dinesh took her dietary needs incredibly seriously and personally made sure she was safe and well taken care of. His attention, patience and care gave us something priceless as parents: peace of mind. Mr. Mandir from Brunello Restaurant was another example of outstanding service. He remembered what we liked to eat and drink, even without us having to ask. I would also like to mention Miss Manuela, receptionist at Brunello Restaurant, whose warmth and kindness added to our experience every time we saw her. Her welcoming attitude and beautiful smile made us feel at home. Mr. Shuhrat deserves special thanks as well. When my daughter had difficulty finding the ATM, he personally accompanied her and made sure she was able to find it safely. It was such a simple act, but it showed genuine concern and kindness. These are the moments guests remember long after they leave a hotel. And then there is Mr. Mohamed from the Reception— what a wonderful person! He was always smiling, warm and helpful. He even helped us by bringing our groceries. Nothing ever seemed like a burden to him! Our housekeeping team, Mr. P. Upendra and Mr. Noman Shadath, also deserve recognition. Our room was left absolutely spotless every day. They worked quietly and professionally, and their attention to detail was excellent.
− Although the hotel wasn't crowded, we asked to move to the other side and they showed us a very unpleasent room with no view, with an enormous tree blocking the view. They could just have said no...
