Mohammad
آلمان · گروه دوستان · ۲۰ شهریور ۱۴۰۵
Bad
− The confirmed total price for my 3-night stay was 67,500 KZT, but the hotel charged me 70,000 KZT without a clear explanation. In addition, the booking information did not mention that electricity had to be paid for separately or that I would need to install an app for this purpose. These additional requirements and charges should have been clearly disclosed before booking. I would appreciate an explanation and a refund of any unjustified additional charges.