هتل آتروپات اولد سیتی

Decent stay let down by very poor communication.

+ The location was convenient and, aside from our arrival experience, most of the staff we interacted with were pleasant and helpful. We also appreciated being offered breakfast and coffee while we waited for our room.

− Communication was by far the biggest issue. Months before our stay, I contacted the hotel because our flight landed at 3:05am and asked about arriving around 4–5am. The hotel advised that early check-in would cost approximately 40 AZN, which we agreed to, and confirmed that our request had been noted on the booking. When we arrived at approximately 5am, however, the room was unavailable. We completely understand that availability can change, but nobody contacted us to let us know. Had we been informed, we could have made alternative arrangements rather than arriving after an overnight journey expecting the early check-in we had discussed. We then waited for several hours and were given very little information about when a room would become available. The young man working at reception when we arrived was not particularly helpful or proactive. We eventually received a room after asking again. There was also unnecessary confusion regarding our airport transfer. The Booking.com listing stated that a one-way airport transfer was included with our booking, but when we arrived we were initially asked to pay for it. This was eventually resolved, but it added to the overall communication problems. Things can change, and that is understandable. The frustrating part was simply not being told. Much clearer communication before and during our arrival would have made a significant difference.

Very Good

+ The hotel is in the old city, very near to everything

− Taxi cannot go to the hotel, as it is in the old city. The breakfast is good but should be uploaded more frequently, sometimes some people had all the bread, and we had to wait quite a lot for the next round. The hotel should be refurnished, quite old and wore out.

Good Stay

+ The staff were incredibly nice and friendly and always happy to help!

− The facilities didn’t really match what they have claimed in the booking.com website! For example, we saw on the website that electric kettle included in our room and then we messaged and they confirmed that to us. But then they later messaged and said it is provided “upon request “. I don’t understand why to advertise facilities as included when they aren’t actually provided in the room by default?!!

Great choice for sightseeing in Baku due to the accessible location and exceptional value for money!

+ Exceptional location—Old Town, the seaside park, gift shops and Nizami St all in walking distance without the hassle of traffic. Super kind and helpful staff, diverse breakfast, and squeaky clean rooms!

− Rooms are not as clean as they look in the pictures, but acceptable nonetheless. There was no tea-maker in the room even though it was listed in the facilities

Pleasant

+ Room space, lift, shower power, breakfast.

− breakfast only start on 0800am, and take away box maybe available untill 0730am. There are mold marks left inside shower head and on the top edge of the bathtub...

Very Good

+ The room was very big and comfortable. Breakfast with various options.

Excellent

+ Best staff, best facilities,

In the middle of Old Town just as my request.

+ Surprisingly large room with an easy chair and a chair at the desk, TV small screen. Bathroom lighting inadequate.

− Breakfast, the basik east style.

Main reasons why we chose this hotel: location, free transfer, breakfast included. All 3 OK!

+ Location is perfect. In the heart of the old city, the hotel is in walking distance from the major tourist attractions, the metro station is 7 minutes on foot. Staff was very friendly and helpful. We could keep our luggage at the reception after checkeing out. They heleped us changing local money to smaller bank notes for the metro. We got a free airport transfer, as we booked 3 nights. The driver waited for us at the arrivals zone, holding a paper with my name. He took us directly to the entrance of the hotel, which was really helpful because the old city is a really maze for the first-time-travellers. The cobblestones make it challenging to pull your trolley luggage.

− These are not big deals. Only minor issues. Our overall opinion was very positive! In the beginning of March, the rooms were very cold when we arrived. We had to keep the heating at a high temperature, all night and day to avoid cooilng out the room. The heating system has a strong noise, so it is advised to use ear plugs. Or switch heating out, and ask for an extra blanket. Breakfast was not really like the pictures. It was not self service, all you can eat style, but what they brought to our table was more than enough. A variety of local food, cheese, cottage cheese, sour cream with black sesame, hard bioled eggs, scrambled eggs with tomato (which was odd but relly good), fresh tomato, cucumber, olive berries, local pastries, bread, jams, honey, nut-cream, butter, a nice cup of tea. It was pleasent for the first time, but a bit boring in the following mornings, eating the same things every day. It would have been better if there were a little modification in the menum but I get it: we were in march, and we were one of the two families staying there at that time. So overall it was totally okay! The limestone tables in the rooms were stained with glass marks, left by previous guests. There was some leakage under the bath tub. But these things were not that disturbing. Just a little more effort needed from the owner to make this place perfect! Thatswhy I can not give a 10!

Lovely location, room very spacious.

+ Location beautiful, very central but up a cobble road so no good if unsteady walking etc. staff lovely. Breakfast included, nothing fancy but you’re not paying fancy prices

− Property itself great. Room we had was massive but the duvet was too small for the bed. Just needs a bit of updating but for price, absolutely tremendous.