هتل Royal Atlantis Icon

Reasonable staff could be better and serve everyone in line at the bar .

+ It was a large complex variety of all inclusive food .

− Far to many sun Beds low parasols which you keep hitting your head on and no were that’s a non smoking area . Bar staff at the pool bar serve all the men rather than serve the ladies even when you’re in a queue.

I'd not recommend, definitely not 5* hotel

+ - Thoughtful and caring animators for children (our friends were staying with a child). - Hardworking bartenders. - Nice staff at the pastry/coffee place. - Helpful staff at reception.

− For most of our stay, there was one major problem: there simply wasn’t enough space to have a meal. With so many guests, tables were usually taken, and you often had to walk around looking for a place to sit. Eventually you might find a dirty table, and close to closing time you could even have to clean and set it yourself, as there were hardly any waiters around. There were also several situations that felt like clear discrimination based on nationality. We repeatedly saw waiters serving Turkish guests while ignoring others. For example, a waiter took a chair from a table our friends were waiting to use and gave it to Turkish guests. On another occasion, we asked a waiter three times to clean a table for us, but each time he left to serve Turkish guests nearby. Similar situations happened several times and left a very negative impression. Another issue was our room. It was advertised as having a pool view, but we were given a room overlooking a roof instead. We accept that we should have complained immediately, but after reading other reviews, I found that other guests had experienced the same issue. One guest apparently demanded the room they had paid for or threatened to leave and ask for a full refund. We could not take such a strong position as we were travelling with friends and did not want to disrupt everyone’s holiday. Interestingly, our friends had a pool-view room but complained about the noise every day, so perhaps our roof view was not such a bad thing after all — although it was certainly not what we had paid for. P.S. The corridor carpet near the rooms was extremely dirty. It reminded me of Fallout 3.

Très bon séjour dans cette hôtel

+ Le meilleurs endroit de l’hôtel c’est le restaurant tamarix où il y a le buffet à volonté, propre, beaucoup de choix différent tout les jours et très bon. Le hamam aussi c’est très bien.

− Le ménage des chambres est un peu bâclé, il a fallu réclamer des serviettes ou les boissons du minibar. L’hôtel possède une belle piscine avec un pool bar mais dommage que l’eau de la piscine n’avais pas l’air très propre et surtout tout au tour de la piscine les gens laisse leurs verres partout et pas de personnelles pour ramasser

Globalement séjour, super pour ma part et ma famille

+ Très bon séjour d’une semaine. Je viens de rentrer personnel, très réactif et très gentil. La restauration était super beaucoup de choix. Les activités sont pas mal mais j’aurais préféré un peu plus d’activités et des musiques en Turc. Sinon rien à dire beaucoup de choix pour manger, le chef du restaurant, très attentif à tous, je recommande.

− Pour la propreté, faire peut-être un peu plus. Attention au bord de la piscine et les chambres.

Dans l ensemble on a passer un bon séjour en famille

+ Personel sympathique hôtel propre les animations du soir était bien le buffet était bien varié hôtel à refaire

− Juste la piscine est petite par rapport à l hôtel le matin faut descendre et de mettre des serviettes sur les chaises longues La chambre on nous la donne à 15 h au lieu de 14 h

Séjour parfait !✨

+ Tout était vraiment parfait ! 😍 Hôtel récent, propreté irréprochable, service au top, personnel adorable, ambiance incroyable et petites attentions qui font toute la différence… nous avons été plus que ravis de notre séjour ! Une mention toute particulière à Cem qui a été absolument adorable avec nous. Merci pour sa gentillesse et pour le magnifique surclassement avec accès piscine ! Une attention qui nous a énormément touchés et qui a rendu notre séjour encore plus exceptionnel. ✨ Nous repartons avec le sourire et de magnifiques souvenirs. Nous reviendrons sans la moindre hésitation !

You might have to fight to get the room type you booked, but achieve that and you will enjoy

+ The hotel itself was good, public areas quite stylish, and so it should be as its almost brand new. Other than the reception staff the people working there were excellent. One nice big pool. Good pool bar. Rooms had toilets with built in bidets, good big shower. Drinks in the fridge replenished every day at no cost. Good cleaning staff. The beds are comfortable and the air conditioning is powerful. No iron/ironing board in the room, but there is a hair drier and a small safe. Others have complained about the language barrier, yes they are better equipped for Russian and German speakers, but I did not have any problems making myself understood in English, just speak clearly, slowly, and tone down any accent. Every square metre possible in the buildings has been utilised for rooms where possible, so a lot of the rooms are a bit overlooked (unless you pay extra for what I did, a sea view), although everyone spends their time half naked at the pool anyway it didnt seem to bother a lot of people. The 'swim up' rooms seem to charged at a premium, and im not sure why. Around parts of the lower floors of the accommodation blocks there is a moat, about 3m wide, so you can take a dip from outside your patio door, but the moat doesnt lead anywhere, like to the main pool, so in order to 'swim up' to your room, you have to get in and swim away from it first, passing your neighbours patio doors. Maybe im missing something. You have to go to the private beach, there is a regular minibus but it takes less than 10 minutes to walk there. Hundreds of beds, most of them empty, you can move them about if you want more or less shade. Sandy beach has a pebble lined shoreline, so take some sea/aqua shoes - also the dry sand gets very very hot. The beach bar was very good, food made just about to order and it was table service. There are some arranged activities on the beach, and there are life guards too.

− My friend arrived first, the room allocated was not what we had paid for (we paid for a room with 2 beds and a sea view, he was given a room with 1 bed and no sea view). He was allocated another room, but again not what we had paid for (this time 2 beds but facing the 3 meter concrete perimeter wall). I arrived and was told to accept the room and they would try and change it in a few days. I explained that if I was not going to get the room I paid for I would be expecting a refund. Reception lady spoke to the manager and within 90 seconds a room with 2 beds and sea view became available! I get the impression its a cultural thing, there are rooms that are tight up against the perimeter wall, or opposite the mosque (i.e. 5am call to prayer) that are not popular so reception try and put people in there and see if they complain or not. Staff training at the bars needs improving. Often you would find one person serving and two stocking up, getting ice etc - yes this has to be done, but when a customer asks for a few cocktails service speed drops dramatically - surely the ice collecting staff could be taught to step in when there are delays and at least provide some basics like pouring beer of wine. Guests were in general well behaved, apart from the glutenous ones at meal times, and of course the sun bed hoggers - each morning I saw one man reserve 14 sun beds - every morning - and yes, most of them were never used during the day. Alas the staff watch this and say nothing. Instead more beds are provided and its pretty jam packed!

Very Good

+ J’ai particulièrement apprécié le buffet, qui était très varié et proposait un large choix de plats. La qualité et la diversité de la nourriture étaient vraiment au rendez-vous. J’ai également beaucoup aimé le fait que les cocktails soient proposés à volonté. Le beach club était un vrai plus : il était possible d’y manger, notamment des pâtes, tout en profitant des transats face à la plage. Les animations en soirée étaient également très agréables et permettaient de passer de bons moments. Enfin, il y avait aussi des gaufres, des glaces et de nombreuses options pour se restaurer tout au long de la journée. Des restaurants à la carte étaient également proposés. Un repas dans l’un de ces restaurants était inclus gratuitement pour un séjour de sept jours. Dans l’ensemble, tout ce qui concernait la restauration était vraiment excellent.

− Ce que j’ai le moins apprécié, c’est la difficulté à communiquer avec le personnel en raison de la barrière de la langue. Cela compliquait les échanges, notamment à la réception. J’ai également trouvé que certains vacanciers étaient très bruyants, ce qui était parfois désagréable. Enfin, nous avions réservé une chambre avec une piscine privée, incluse dans notre formule. Malheureusement, des personnes qui n’avaient pas accès à cette piscine venaient tout de même s’y baigner, sans que cela ne soit contrôlé par le personnel. C’était décevant, car nous avions choisi cette chambre et payé un supplément justement pour profiter d’un espace plus calme et privé.

Exceptional

+ Mancarea si curatenia

Pleasant

+ The hotel is only one year old. The food in the main restaurant was good, with a wide variety of options. We were upgraded to a spacious room with a private swimming pool.

− The food in the snack bar was not tasty at all. The music was extremely loud throughout the whole day, without any breaks. You could hear everything from the hallway and other rooms. The cleaning lady came without any equipment — she didn’t have a cart with her, neither for towels nor for the minibar. I told her that we didn’t need cleaning, but asked if she could bring fresh towels. She went away somewhere, so my question is: how do they actually clean the rooms? The hotel is not directly on the beach as I thought. You need to walk about 11 minutes or take a shuttle.