هتل Regnum The Crown

Glorious stay with room for improvement

+ Incredible property, everything feels brand new, smells amazing and the staff are so helpful and kind. The rooms and facilities are brilliant, very beautiful and the beaches and pools are amazing. Food is divine, this really is a special hotel!

− Not enough separation between adults only and family areas. Children screaming and watching loud programmes on their iPads during dinner or at the beach are a real distraction. Some staff need training in how to deal with rude guests and parents who do not care about other guests‘ experience. Everyone wants to enjoy their time but some families are incredibly selfish and let their children run amok across the estate. We were here for our anniversary and whilst our concerns were heard, we spent a good amount of time having to listen to kids programmes and loud music. Whatever happened to common decency? Also some staff really need training on how to take drink orders and mix cocktails.

Magnifique

+ Tout été magnifique ! Surtout les plats et les piscines

− Pas assez de shuttle entre chaque passage ! On patienter beaucoup à chaque sortie !

10/10

+ Service 😍❤️❤️❤️

− Service ❤️❤️❤️❤️

Amazing experience staying at the crown

+ Exceptional

All in all we had a lovely stay

+ We liked everything and have no complaints.

− My only complaint is that booking.com charged me ZAR 6200.00 more than what was offered when I booked. I dont k ow what exchange rate they used converting from the euro price quoted but it definitely resembles nothing like the one I checked on the day of the debit.

Exceptional

+ Amazing facilities

Just amazing!!!!!

+ I

Exceptional

+ We booked for 7 nights and we postponed for one week more our stay. Hotel was fully booked but with the help of Mr Ali Cengiz we arrived to manage our stay here for more 6 days

Wij zijn voor vijf dagen gekomen en wij hebben die vijf dagen gezien hoede niveau en de service vanaf vijf sterren klopt

+ Personeel is heel vriendelijk en heel behulpzaam. Alles wordt heel goed geregeld. Iedereen wordt heel goed behandeld.

Good, but we expected a bit better 🙏

+ Very good interior design. Acquapark and animal farm are very good for children. Interesting pools (if you manage to get a spot)

− It’s overcrowded, pool is full and you have to be fast to get a sunbed early in the morning, restaurants all fully booked and impossible to book in advance. You can only book two days in advance so the whole hotel is rushing to book early in the morning when bookings open up. You have to book SUPER fast which means stress which means early morning alarm which means NOT PREMIUM EXPERIENCE. We wouldn’t stay here is we knew that you need to stress like this. All the facilities are open to guests from nearby cheaper hotels which doesn’t help with over crowding. Service and staff are not good for this price level. We booked a buggy to our villa when it was raining and it never arrived. We had to call and remind them 3-4 times and we ended up walking in the rain. Of course some staff is very nice but our expectations were high as they charge prices like Atlantis in Dubai but don’t deliver the same premium experience.