هتل رینبو باکو بوتیک

Poor hotel

+ Not much. The bed was comfortable. The air conditioning worked.

− I was asked to pay by cash on arrival despite having in writing that they accepted Visa. It took two calls to the manager before they would accept card payment. They did not have the same room for us for our 5 days booking, so we had to accept a room for the first night then move rooms. The 'deluxe' room for our first night was not as good for us as the standard room. Our standard double room, which we had for 4 nights, had mold in the bathroom, smelly drain, threadbare towels, stains on sheets, and the duvet and sheet on the bed were the wrong size for the bed (too small). Toilet roll was rationed, the breakfast was poor compared to other hotels we have stayed at, and some of the staff were clearly embarrassed by the situation. The hotel address was different from that provided by Booking com. I think they have changed their address and name of the hotel. Outside number 21 it just had 'Hotel' and not Rainbow Boutique. All in all a very poor experience. We couldn't wait to leave.

Pleasant

+ Великолепное месторасположение, в отеле есть лифт, достаточно чисто и уютно. Персонал доброжелательный, всегда ответят на вопросы, подскажут и расскажут

− Ужасный душ. Почти нет перегородки и весь пол всегда в воде, боялась упасть на скользком сыром кафеле. Нет москитных сеток на окнах и комары просто одолели. Нет тумбы при входе куда можно кинуть мелочи, негде сушить бельё, т.к. полотенцесушитель в ванне не работал

Very Good

+ The location is excellent, the rooms are spacious, and breakfast is good. A great place to stay while exploring Baku.

Comfortable, close and convenient.

+ It was very close and convenient to everything I wanted to do in Baku. It is on a pedestrian laneway which means there is no car noise but I thought I might hear people in the lane at night but you don’t hear anything at all.

Excellent

+ Location, staff

Best hotel for the price

+ Great staff meet you outside and very helpful. Location was great. Beautiful large rooms with kettle in them. Well worth the price.

Great location and hotel

+ Eventful hotel, staff and location. Walking distance to old town with many eateries and coffee shops. Beautiful street / location.

− Breakfast was limited.

Bad

− Starting with the check-in procedure, the staff, breakfast, and service — nothing is as described in the hotel’s listing. In Europe, there’s a simple rule: the guest is king, and you don’t argue with that. Here, it’s the complete opposite. The hotel sticks rigidly to its ridiculous rules. At check-in, nobody said a word about payment, and just 10 minutes later it suddenly became a huge issue. While I was trying to rest after a 12-hour journey, I was literally harassed with phone calls and knocking on my door, telling me that I had to come down to reception immediately and pay or I wouldn’t be allowed to stay in the room! Seriously? Then why was I given a key in the first place? Another issue is discrimination. While I was in the middle of checking in, another guest came in demanding to be taken to his room immediately because his wife and child were waiting. Okay, but what about the queue? I was sent away with my key, and then, without any explanation, I was told to come back and complete the formalities because a certain gentleman from a Muslim country had to get to his room immediately. Another issue is breakfast, which is served from 9:00 to 11:00. If you book a tour through a travel agency, you usually have to be at the meeting point by 8:30. Who on earth decides to serve breakfast starting at 9:00?! During my 7-day stay, I only managed to have breakfast twice. There is no takeaway option either, because the kitchen lady rolls her eyes and reluctantly makes a single sandwich to take away (see pictures). Eggs and other dishes for breakfast were served cold. I asked for breakfast twice at 8:15 as the kitchen lady starts to work at 8:00 and according to what receptionist said “it’s impossible to have breakfast at 8:15”. As for cleaning service, there was none. I had to go to reception myself to ask for toilet paper and clean towels. I also had to leave my rubbish outside the room door. I paid €160 for a week.

Great location only!

+ The best location. Walking distance to the live area of the city! No vehicles are allowed in the hotel area.

− The hotel did not accept card for payment unless I paid 10% more!! I was upgraded initially but transferred to a standard room on the last day which had a very poorly designed WC.

Worth to stay if you love budget friendly, clean great staff and great location.

+ Room was clean and big enough with balcony facing towards Nizami street and staffs were very very friendly and helpful amazing people. Breakfast was clean and good. Nearby to nizami , cafes, restaurant and everything is close.

− Hotel was amazing The only thing I didn’t like was when I arrived for Check-in the my asked me to upgrade my room because that room is not available(which i booked already few days ago from booking.com) and offered me to stay to other hotel they have nearby or upgrade. But they were kind and helped me with good discounts and I liked their behavior so i accepted and upgraded and stay an amazing stay.