هتل Park Marina Hotel

Мое пребывание было прекрасным!

+ Все замечательно! В отеле спокойная, уютная атмосфера, доброжелательный и отзывчивый персонал. В номере чисто, все работает. Расположение 10/10, все близко. Завтраки стандартные для таких отелей, без изысков, но мне достаточно. На ресепшен говорят на турецком, русском и английском. Благодарю за гостеприимство!

− Минусов не нашла, так как не искала.

Budget location, but low standards

+ If you are a budget-conscious traveler looking for a basic bed-and-breakfast option close to the beach, this place will work for you—the location is very convenient for getting to the sea. However, if your expectations are even slightly higher, we would not recommend this hotel.

− Terrible room experience upon check-in: We arrived early and were offered a different room instead of the one we booked. We had reserved an 18m² room with a double bed, but they gave us a room the size of a coffin, with two single beds and a microscopic bathroom that was practically impossible to turn around in. Only after we went back, categorically refused that room, and insisted on getting what we paid for did the staff agree to give us our booked room at the official check-in time. Dust & cleanliness: The room was dusty, and staff were constantly cleaning check-out rooms while leaving piles of dirty linens in the hallways for long periods during the day. Unusable balcony & drying rack issues: Although there is a balcony, it is tiny and unbearable to sit on day or night because of the extreme heat. Additionally, there is no proper drying rack—the only tiny hanger provided is located directly under the air conditioner, so water constantly drips onto your drying clothes. Language barrier: With very few exceptions, the hotel staff do not speak English/Russian at all. Poor breakfasts: The breakfast was the exact same every single day and didn't taste good at all.

Pleasant

+ لطیف وجمیل

Нормальный вариант за свои деньги и расположение

+ Завтрак для отеля три звезды был хорошим, всегда были яйца, картошка фри, зелень, оливки , много сыров, периодически выпечка, вкуснейший арбуз, дыни, апельсины, автомат с кофе и какао, турецкий чай. Повар старался, все что заканчивалось оперативно пополняли. При раннем выезде по просьбе сделали сэндвичи с собой .Номер выходил на горы, ночью было тихо, рядом прогулочная улица и море через дорогу. Горячая вода была всегда.На выходе из отеля полно кафе, по четвергам вещевой рынок прям у входа в отель.

− Уборка очень плохая и только по требованию, курение сигарет, несмотря на баннер о запрете в столовой, включая персонал, грязный пол на кухне, лестницы, сломанный холодильник ждали пять дней, чтобы заменили.

Subject: Urgent Complaint – Request for Full Refund for Invalid Hotel Reservation Dear Booking.com Customer Service, I

+ Subject: Urgent Complaint – Request for Full Refund for Invalid Hotel Reservation Dear Booking.com Customer Service, I am writing to make a formal complaint regarding my booking at Park Marina Hotel, Kemer, Antalya, Turkey. Booking Confirmation Number:6539879007 I booked and fully paid AUD 116.26 for one night’s accommodation through Booking.com. I received a confirmation email stating that my reservation was confirmed. However, when I arrived at the hotel at approximately 10:00 pm on 7 August 2026, I was informed by the hotel reception that they had no reservation under my booking number or my name. The hotel staff also told me that they no longer have any business relationship with Booking.com and do not accept reservations made through your platform. As a result, I was left stranded late at night in a foreign country, without accommodation, despite having a confirmed and fully paid booking. This was an extremely stressful and upsetting experience and completely unacceptable. Because Booking.com failed to provide the accommodation that I paid for, I am requesting: A full refund of AUD 116.26. Reimbursement of any additional costs I incurred because I had to find alternative accommodation at such a late hour. An explanation as to why Booking.comcontinued to sell rooms at a hotel that, according to the hotel staff, no longer accepts bookings through your company. I have attached copies of my booking confirmation and can provide any further evidence you require. I expect this matter to be resolved promptly. If I do not receive a satisfactory response within a reasonable time, I will consider escalating my complaint through my bank for a chargeback and to the relevant consumer protection authorities. I look forward to your urgent response.

Bad

+ Ne travaille plus avec booking , réservation pas honoré j ai du trouvé un autre hôtel au pied levé

ارزشش را نسبت به قیمت داشت.

+ The staff is very nice and friendly. Even if they don't speak your language, you can always explain yourself nicely with gestures or Google Translate. Everyone is patient, and they have time for you and will try to resolve all the issues. The second room that we got was much better, like 150% better than the initial one that we received upon arrival (late arrival on Friday, so everything was booked out). Spacious and extremely good for value. If we received this one first, I had almost nothing to complain. Breakfast is good; you have everything: eggs, cheese, watermelon, fruits, cucumbers, tomatoes, super tasty fresh bread, butter, cornflakes, milk, tea, coffee, etc. The swimming pool was also working despite the notification on booking.com that is not. And it's quite clean. Rooms were renovated this year. The location is amazing; you are close to the center, you are close to the beaches, and on Thursday you are walking into the nice market right from the reception. Air conditioners are cooling very well.

− Although the hotel was renovated, the bathrooms were not, and it's a disaster, considering the tap inside the toilet. The room on the 1st floor with the windows to the street was as noisy as it can get during weekend nights. One window can be closed with the curtain; the other was not. The first triple room was super tiny, and the airco was blowing right on you. So we were trapped between no possibility of opening the window at night, and no possibility of leaving the airco on. The renovation went well, but all the electricity points were not well protected, and you see the wires sticking out a little bit or fully. They don't have a Wifi password, and in case you are logged out, you need to go to the reception to get a new 1 time password.

Very Good

+ موقعیت مکانی

− не работал кондиционер

Pleasant

+ Prisvärd hotell med fantastiskt läge nära Halk Plaji, Moonlight Beach och tillgång till bra restauranger och affärer.

− Rummen hade kunnat vara i bättre skick. Toaletterna behövs renoveras.

Very Poor

− Шумно вечером из-за музыки , только в 4 ночи выключают музыку. И грязно в номере