هتل اولد تاون

Great staff but the property falls short!

+ The main endearing quality to this place were the staff! The rooms are large and quiet. The hotel is located in the center of the Old City.

− While the bed was comfortable and the room quite, there are only thin curtains so it's not dark during the night. There are no bed lamps and the shower has no screen or curtain and it takes ages for the hot water to come through! Also, there was mould between the tiles in the shower! Management needs to address these issues. The only reason I continued my stay was due to the amazing staff members, Faraz and Telman. They were very helpful and made my first visit to Baku much easier to navigate.

Exceptional

+ Had a wonderful stay at this hotel. The room was clean and the staff were friendly and accommodating. The atmosphere was relaxing, and everything was well-maintained.

Staff is very friendly location is very best. Regarding by fraz

+ This photo restaurant view is a very good

− Because they have 60% clean

Exceptional

+ I had a wonderful stay at Old Town Hotel in Baku! The location is absolutely fantastic, right in the heart of the historic Old City, a UNESCO World Heritage Site. It’s the perfect base for exploring the city on foot and soaking up its unique atmosphere. What really makes this hotel stand out is the excellent service. The staff are incredibly helpful and make everything feel smooth and effortless, whether you need assistance with arrangements, airport transfers or organizing excursions. They genuinely make your stay more comfortable and stress-free. The view from the window is beautiful, and having breakfast while looking out over the charming Old Town and the iconic Flame Towers is simply amazing. The breakfast itself is delicious, with plenty to enjoy to start the day. The rooms are spacious and comfortable, which makes it even easier to relax after a day of sightseeing. A fantastic location, warm hospitality, delicious breakfast, spacious rooms and beautiful views — everything you need for a memorable stay in this wonderful city.

− All good

Exceptional

+ Telman thank you for good service

Exceptional

+ Wonderful location, an amazing team, and especially Telman — thank you so much for your kindness and excellent service! We truly appreciate it. And the breakfast was delicious too! Highly recommended!

Exceptional

+ Telman and Faraz were very kind and made our stay comfortable. Highly recommend.

Exceptional

+ Thanks for Telman for all the great support

The price -performance ratio is completely off.

+ The location is perfect.

− I'm just wondering about the other reviews. Most probably they are positiv, because the hotel staff asked for 10 starts reviews. The reviews are inaccurate: the hotel is run-down, the room smelled strongly from the bathroom (it was impossible to stay in the room without the air conditioning and ventilation running), the flooring was dirty, the TV remote was missing (so it couldn't be used), the curtains were dirty, and the walls and chair were stained. There was mold in the bathroom. The staff were friendly but unprofessional: I was repeatedly asked to cancel my Booking.com booking and pay in cash. It took three days to receive the invoice. They also failed to mention that I needed to leave my room key for cleaning. Also the colleguaes have quite similar problems in the other rooms.

Excellent

+ Stuffs are so humble,tries to meet the demand of the guests as their own relatives. There was a gentleman at reception name Faraz. He was extraordinary, like my younger brother, always ask, if I need something, anything he can do for us. breakfast was very tasty and good number, very good sitting place. All the spots in Old city are with in 500 meters. Room service were more than expected.