هتل Laurel Hotel

بسیار عالی

+ Very good location. Also breakfast was a great.

Comfortable Room, but Disappointing Service and Poor Communication

+ The room was spacious, clean, and comfortable, and the hotel facilities were good. The location was also convenient. Unfortunately, despite these positives, our overall experience was disappointing due to the service we received.

− The biggest concern was the reception staff's honesty, professionalism, and communication. During check-in, our total stay cost USD 45, and we paid USD 50. The receptionist said he did not have change, even in local currency, and promised to exchange the money and return the remaining USD 5 later. However, he never returned it. It is not about the amount, but about honesty, trust, and keeping promises made to guests. This left a very negative impression. Another disappointing experience was the lack of accurate information about breakfast timings. Since we had an early train the next morning and needed to leave by 8:30 AM, we specifically asked the night receptionist when breakfast would start. He was unsure and suggested it might begin at 8:30 or 9:00 AM. Based on this, we assumed we would miss breakfast. However, when we were checking out at 8:30 AM, we noticed that breakfast had actually started much earlier. We had to rush to grab a few things to eat before leaving for our long train journey. Had the staff provided the correct information, we could have planned our morning properly and enjoyed breakfast without rushing. Additionally, the bathroom had a very unpleasant smell from the moment we first entered the room, which needs to be addressed. Although the room and facilities were good, these experiences significantly affected our stay. The hotel needs to improve its staff training, transparency, communication, and bathroom maintenance. A comfortable room alone does not make up for poor guest service.

Nice staff, comfortable room.

+ Comfortable room for a few nights. Very friendly staff.

− Not a huge choice for breakfast. Location is a bit away from everything but Yandex is cheap to get around.

عالی بود

+ Номер был светлый и приятный. Я заказал семейный номер а сотрудники дали двухместный. Подушки одного штука каждому. Завтрак был очень вкусный и выбор был хороший. Благодарю за все.

− Чуть далековато от центра города

Convenient for a night, but with a few drawbacks

+ Clean and convenient for a one-night stay, close to the train station.

− There was no hot water in the morning. It came back later, but the water pressure was weak. Payment was cash only, and the breakfast was underwhelming.

دلپذیر

+ Сотрудники всегда готовы помочь подсказать в любых вопросах. Завтраки хорошие.

− Мало внимания уделяется уборке номеров. Плохо работали кондиционеры и слабая вентиляция в номерах.

舒適安靜的住宿選擇

+ 房間寬敞舒適，床鋪是我在烏茲別克睡過最好睡的，房間設計簡雅大方，淋浴的水壓非常強熱水也夠熱。 服務人員態度皆很好，會盡可能幫你解決問題。 旅館離塔什干國際機場很近。 晚上睡覺非常安靜。

− 早餐選擇少，建議可以再更好。 旅館目前正經歷新一批管理人員，整體有些混亂，但應該會越來越上軌道。

Good stay at Laurel Hotel! Convenient location.

+ Very good value for money! Staff (Zafar his name is as I remember) was very responsive and helpful.

− Everything was good, there was nothing I disliked.

بسیار عالی

+ Big room, nice bathroom and really good breakfast.

− Since not everybody speaks english communication can be somewhat difficult at times

فوق‌العاده

+ Comfortable stay, one of the receptionists was very patient and kind we didn't catch his name but even though he didn't speak English was very patient translating with us. His favourite actor is Russell Crowe.

− They have an old side and new side. Old side rooms have drainage smelling problems but when we requested to change they were fine to.