Jaishankar
هند · مسافر انفرادی · ۱ آبان ۱۴۰۵
Nice property but staff needs more training
+ Location and property!
− Breakfast service needs improvement in training and hospitality The breakfast staff seems to lack attentive training and basic hospitality etiquette. Upon entering, there was no welcome or greeting—I had to say "good morning" first. While it is a self-service buffet, staff should still check in on guests to ask if they need anything, especially since they offer custom cooked-to-order items. For instance, I wanted to order an omelette, but no one approached me. Additionally, because the coffee station was located far away and wasn't pointed out, I missed having coffee during my meal. At first, I assumed they were short-staffed. However, there were actually more staff members present than guests. Unfortunately, instead of attending to tables, they were busy chatting with each other and scrolling on their phones. Working in the hospitality sector requires proper courtesy and guest attention, and the team here definitely needs additional training.
