هتل گرین مکس

A nice relaxing holiday place, especially for families with a child

+ The location is very conveniently close to the airport. With appropriate transfer, you can arrive the hotel and your room in a reasonable time after your flight. The hotel has a nice big garden for a little evening walk and feels roomy, unlike some larger resorts where everyone gets packed. There were plenty options for our son to keep him occupied and active throughout the day, and he enjoyed the space. The staff were all hard working, friendly, and helpful. Needed assistance with the safe in the room, and even after midnight a technician came to the room to solve the problem. He deserves a special thanks. Finally, the housekeeping team was very quick, clean and polite. Kept our room clean, tidy, and refreshed throughout our stay.

− The rooms in the building we stayed were a bit dated. This was especially visible in the bathroom/ bathtub. I think a bit of renovation will help a lot. The number of sun loungers could be increased, because every morning we needed to search for an unoccupied space. People were putting a single towel early morning (not all were beach towels) to occupy the space only to arrive at noon/ in the afternoon. Some hotels in the region have more strict and efficient policies for this.

Definitely not a 5 star hotel.

+ The room service ladies were very nice and responsive. The staff and animation also kind people.

− Definitely not a 5-star experience Unfortunately, our stay at Green Max was extremely disappointing. The hotel feels very old and dated, and in our experience, neither the food nor the customer service came close to what we would expect from a 5-star hotel. The food was largely processed, tasteless, and of poor quality. I will attach a photo of the “calamari” we were served, which unfortunately says a lot about the food experience. The biggest issue, however, was the reception staff and their complete lack of professionalism. We were locked out of our room, and the reception team was unable to resolve the problem for approximately one hour. We were repeatedly sent back and forth between the room and reception five times, despite the fact that we were travelling with a baby and also had an ill person with us. After being sent back for the fifth time, understandably, I was extremely frustrated. Instead of apologizing or taking responsibility for the situation, Leyla and the female manager at reception argued with me and even accused us of being angry about the situation, rather than acknowledging how unacceptable it was. This was extremely unprofessional and completely inappropriate for a hotel presenting itself as 5-star. I have stayed at other hotels in Turkey and, unfortunately, this was by far the worst customer service experience I have had. Problems can happen at any hotel, but what matters is how the staff handles them. In our case, the response from reception made an already frustrating situation considerably worse. The only consistently positive part of our stay was the room service/housekeeping team. Our room was cleaned nicely and on time, and the team responded quickly to our requests via WhatsApp. Overall, nothing about our experience felt like a 5-star hotel. The condition of the property, the quality of the food, and especially the attitude and professionalism of the reception staff were far below what we expected.

Fair

+ We were lucky with the weather; it was excellent. It only rained on the last day—the ninth day. The evening shows were fantastic, and the staff were friendly. Our housekeeper, Eva (or Hava in Turkish), was a very sweet and friendly young woman! It was our first time in Turkey.

− The mattresses were terrible. We were given an extra mattress topper, but the filling was lumpy. We tried putting a blanket underneath, but that only helped a little; our sides were left bruised from the mattress. We are probably just used to orthopedic mattresses. The pillows were uncomfortable, too.It’s a shame the air conditioners were old and very noisy, but thanks for the fact that they worked. It’s a shame the show was so late—at 9:30 PM—because by the time it ended, we were too tired to go to anything else (like the disco or karaoke).

I will never stay again

+ Not one thing maybe pool that’s it

− Room smells of dampness bed felt damp Aircon did not work

The hotel has beautiful, well-maintained grounds, a lovely sandy beach, and delicious food

+ everything thoughtfully designed for a comfortable stay, delicious food, beautitul beach

− the reception staff were not very friendly or welcoming

Excellent

+ Very good 😊

Very Good

+ Food varity Pool cleanance

− Room airconditioner

Bad

+ Location and swimming pool

− Air condition in room was so bad and food was low quality

Pleasant

+ Territory is big and green, beach is nice, food was ok

− Horrible mattress, couldn't sleep normally because of that. Mold in the bathroom - gross. Hotel staff is not good in English.

Pleasant

+ if we leave off food everything else was good enough

− for most of our stay we regretted that we ended up in a place where food is unlimited and free (all included type of deal) because most of the food was lacking taste especially the desserts and the applies to poor quality hot drinks like tea, coffee and other alcohol beverages, as there are no alternatives due to remote location you are stuck with what they had to offer