هتل گلدن گریپ

Bad

+ I didt stay at the property and the owner or property not show up on time, when I reached the property the owner was not there and the lady in charge wasn't aware of my booking and asked me to wait, it's completely disorganized and unprofessional.

− I didt stay at the property and the owner or property not show up on time, when I reached the property the owner was not there and the lady in charge wasn't aware of my booking and asked me to wait, it's completely disorganized and unprofessional.

Exceptional

+ Personal was very helpful and always try to help.

Bad

+ Even though we had made a "pay-at-the-hotel" reservation and had messaged days in advance confirming our scheduled arrival, we were shocked to be told upon arrival that we had no reservation; it turned out our messages had been answered automatically by the computer, and the staff treated us very rudely.

− Even though we had made a "pay-at-the-hotel" reservation and had messaged days in advance confirming our scheduled arrival, we were shocked to be told upon arrival that we had no reservation; it turned out our messages had been answered automatically by the computer, and the staff treated us very rudely.

Bad

+ I arrived at night . I could not find the hotel because there is no hotel name seen .no staff available. One guest opened the door and tried to assist me. No facilities in my room nothing!!

− I did not like any thing

Bad

+ Nothing at all.

− the smell of the building is terrible and property owner does not even care about booking.com reservations. I went there on time and she told me that there will not be a room for me.

Nice Room

+ The location was spot on. Despite the massive hill to get to the place. They gave me a massive room with good aircon and very comfortable bad. Staff were friendly.

− Upon arrival there is no name for the hotel on any doors making it very hard to find. Just stick an A4 piece of paper with it's name it on the door luckily my taxi driver went beyond his service to make sure I was in the right place.

Horrible bed, great staff.

+ The bed was horrible. I couldn’t sleep during my stay. It made noise and hurts so much ( full of iron wires) . The area is kinda good. The stuff were amazing. The hotel does not look like the pictures.

− The bed. Very very very uncomfortable. I woke up with terrible back pain. I had to put 3 blankets under me to be able to sleep a bit.

They canceled my room due to technical issues on the same day i was supposed to check in and said they will give me anot

− They canceled my room due to technical issues on the same day i was supposed to check in and said they will give me another room (in another hotel) I said I don’t want to go to another hotel and i asked for a refund they didn’t give me a refund and took my money and didn’t give me a room am trying to contact them they are not answering they scammed me

Pleasant

+ The location was great, the bathroom and the bed were good and clean. I liked that there was a kitchen area. Communication with the owner was easy going.

− There was no reception in the building or explanation on how to communicate that I had arrived to check in, I had to check my emails to find the phone number provided and contact the owner, who came afterwords. Without data on my phone I don't know how I would have managed.

جای خوبی بود

+ Good

− .