Charbel
لبنان · مسافر انفرادی · ۷ مهر ۱۴۰۵
Bad
+ Overall, this was the worst hotel experience of my travels. I do not recommend ElRoss Hotel. I canceled my booking! I didn't stay even 1 minute ! And didn't enter inside !
− Unfortunately, I did not have a positive experience at Elross Hotel. I spent about an hour trying to find the hotel on the map. When we finally arrived, the hotel was located on a narrow street where we could not park the car. I had specifically filtered my booking for free parking, but no parking was available. The owner was very rude and aggressive. When I explained that I wanted to cancel the room because of the parking situation and the difficulty finding the hotel, he told me, “If you don’t like it, you can leave.” He also charged me a penalty when I decided to leave. His behavior was extremely unpleasant and unprofessional.