B
Bilbeisi
اردن · مسافر انفرادی
·
۱۴ شهریور ۱۴۰۵
۴٫۰
A very pleasant surprise!
+
The staff welcoming us, they are very professional and courteous, the cleanliness is top, the food is great. The facilities are superb. The beach is exceptional! Everything was just perfect.
−
Having a short stay!
S
Sylwia
بریتانیا · خانواده
·
۳ شهریور ۱۴۰۵
۴٫۰
One of the best hotels we have ever visited !
+
Absolutely fantastic hotel! Beautiful, clean and very well maintained, with plenty of activities for children and teenagers. The food and facilities were excellent, but what really makes this hotel special is the staff. Everyone was incredibly friendly, polite, helpful and always smiling. Amazing service!
−
I found it unpleasant that some guests smoked next to the pool. It would be much better if the hotel provided designated smoking areas away from the pool.
L
Liliana
رومانی · مسافر انفرادی
·
۲۸ مرداد ۱۴۰۵
۳٫۶
عالی بود
+
Everything was realy good, the stuff very friendly, various food and realy tasty, big gardens and pools. We had quality time spent here and for sure we will recomand to our friends!
T
Tom
بریتانیا · خانواده
·
۲۴ مرداد ۱۴۰۵
۴٫۰
فوقالعاده
+
Staff are incredible. Food, drinks, facilities are all perfect. Kids club is world class.
S
Stephen
ایالات متحده آمریکا · خانواده
·
۲۲ مرداد ۱۴۰۵
۴٫۰
فوقالعاده
+
Wonderful Resort
M
Mudar
اردن · خانواده
·
۲۲ مرداد ۱۴۰۵
۳٫۶
The stay was pleasant but extremely expensive
+
Modern , Rich and address all resorts aspects
−
Housekeeping - in term of quality , timing and frequency
E
Ekaterina
بریتانیا · خانواده
·
۱۷ مرداد ۱۴۰۵
۳٫۲
It was my last stay number 4. Not sure I will be back after that visit. I excepted more attention for the regular guests
+
It was our stay number 4. Once in 2022, 2023, 2024 and 2026. This stay was the lowest rated by myself. Was too many people, I understand it’s high season.
However I always got my space near the pool or sea anytime.
−
This time it wasn’t the main building (it was a lake side) which is my mistake and I didn’t realise when I booked, I asked to change on arrival because I was with a 3yo kid and the member of staff offered me to pay £3000 more (for a different category in a main building )than I have already paid… I refused the offer.
N
Nasser
اوکراین · خانواده
·
۱۵ مرداد ۱۴۰۵
۳٫۶
عالی بود
+
Clean, comfortable, and very pleasant. Highly recommended!
The only downside was that the food in the main restaurant was quite repetitive, so I would recommend offering more variety.
The volleyball team was fantastic—very friendly and welcoming. A special thanks to Larisa, who was especially kind and made the experience even more enjoyable.
−
Overall, we had a wonderful stay. The only downside was that the price was a little high, but everything else made for a great experience.
N
Nitesh
امارات متحده عربی · خانواده
·
۲۵ خرداد ۱۴۰۵
۴٫۰
An unforgettable family holiday with wonderful memories
+
We had a wonderful experience at Ela Excellence Resort. Everything about our stay was amazing from the moment we arrived. The resort is beautiful, clean, and very well maintained, with a relaxing and welcoming atmosphere.
A very special mention goes to the kids club and the amazing team who made our child’s holiday extra special. The kids club was definitely one of the highlights of our stay, with so many fun, creative, and well-organized activities. The staff were caring, energetic, and attentive, making sure our child was happy, safe, and entertained every day. It was wonderful to see how much effort was put into creating unforgettable experiences for young guests.
The resort is truly family-friendly, with plenty of activities designed for children, while also offering great facilities for parents to relax and enjoy. Our child had an amazing time and created beautiful memories.
Another thing we really appreciated was the overall crowd and atmosphere at the resort. The guests were pleasant, the environment felt comfortable and family-oriented, and it created a very positive holiday vibe throughout our stay.
The rooms were spacious, comfortable, and always perfectly cleaned. The food was excellent, with a wide variety of delicious choices, and the restaurants, pools, beach area, and entertainment options were all fantastic.
The entire team showed great attention to detail and made us feel genuinely welcomed. Thank you to everyone at Ela Excellence Resort for giving us such a beautiful and memorable holiday.
We would definitely love to come back and highly recommend this resort, especially for families looking for a perfect vacation with children.
−
One small area where we feel there could be some improvement is the food variety over longer stays. Although the food was very good, the menu felt a little repetitive on some days. It would be amazing to see more themed dining experiences such as Asian nights, Mexican cuisine, or other international menus to add more variety.
Also, it would be a nice addition if spa packages included some complimentary sessions, discount coupons, or special offers for guests, making the overall luxury experience even better.
S
Stephen
ایالات متحده آمریکا · خانواده
·
۲۰ خرداد ۱۴۰۵
۴٫۰
فوقالعاده
+
We enjoyed the entire experience. All the staff were extremely hardworking and attentive to all our needs. My personal assistant, Aisia, was most helpful and attentive with the couple of minor issues that I had during my stay. My whole family was most impressed and happy during our stay!!!
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