هتل Dıvano Hotel Old City

Exceptional

+ La chambre est très confortable et propre. Le personnel est très sympathique et m'a aidé en mettant de la nourriture au réfrigérateur (escale d'une nuit). L'emplacement est idéal. Je recommande sans hésitation, c'est un très bon rapport qualité/prix !

− Rien, c'était très bien.

Pésima experiencia con este hotel

+ La experiencia en este hotel ha sido la PEOR de todos mis viajes por el mundo. La mujer encargada fue totalmente irrespetuosa e imprudente para dirigirse con nosotros, llegó a tocar nuestra puerta muy, muy fuerte y a decirnos que si no abríamos llamaría a la POLICÍA. Fue una experiencia realmente traumática. Yo tenía hechas dos reservas, una para la primera noche y otra para dos noches siguientes, resulta que clonaron mi tarjeta un día antes así que solamente pasó la primera reserva, nosotros llegamos a las 3 de la mañana del aeropuerto, estábamos muy cansadas y nos quedamos dormidas, así que ella estaba tocando nuestra puerta a las 11:00 am para sacarnos del hotel del la manera más grotesca porque la segunda reserva no se consolidó porque mi banco había puesto un seguro. No recomiendo este hotel en absoluto, además el internet era pésimo, las instalaciones muy sucias; lo único bueno era la ubicación cerca de la estación del tranvía Sirkeci. Además el olor del baño era insoportable. Agradecemos que mi tarjeta no pasó porque de todos modos no saldríamos, pero la experiencia fue totalmente de locura e inaudita por la actitud de la mujer encargada.

− Mi recomendación es que booking no trabaje más con este hotel

Bad

+ Hello, I would like to make a formal complaint about our stay at this hotel from September 12 to September 20. Although the hotel was inexpensive, the conditions were unacceptable. The hotel was not clean, and during the last three days of our stay, the water was cut off. There was no hot water at all, only cold water, which made it very difficult to shower and use the bathroom normally. There was also a very strong and unpleasant sewage smell coming from the bathroom, and the bathroom was extremely dirty. We booked this hotel through Booking.com and expected at least basic hygiene and access to essential facilities such as running water and hot water. Unfortunately, the hotel did not provide an acceptable standard of accommodation. I am very disappointed with this experience and would like Booking.com to investigate this matter and consider providing us with appropriate compensation for the problems we experienced during our stay. Thank you, and I look forward to your response.

− Hello, I would like to make a formal complaint about our stay at this hotel from September 12 to September 20. Although the hotel was inexpensive, the conditions were unacceptable. The hotel was not clean, and during the last three days of our stay, the water was cut off. There was no hot water at all, only cold water, which made it very difficult to shower and use the bathroom normally. There was also a very strong and unpleasant sewage smell coming from the bathroom, and the bathroom was extremely dirty. We booked this hotel through Booking.com and expected at least basic hygiene and access to essential facilities such as running water and hot water. Unfortunately, the hotel did not provide an acceptable standard of accommodation. I am very disappointed with this experience and would like Booking.com to investigate this matter and consider providing us with appropriate compensation for the problems we experienced during our stay. Thank you, and I look forward to your response.

Oké

+ Locatie + Medewerker waren oké

− Paar wat dingen niet zo goed geregeld

Bad

+ L’emplacement

− La chambre n’a pas été nettoyer une seule fois en 4 jours. On devais nous même se servir dans l’armoire pour aller prendre des essuies. Le lit pas du tout confortable, c’est pour avoir une hernie discale. L’humidité, une horreur. Ça sent dans toute la pièce

Excellent

+ The staff were great.

− Not much

Bad

+ Hic bir sey

− Hic bir sey

Bad

− 住宿当天临时发消息让我取消订单，真实无语，差评

Poor

+ La posizione era ottima..

− Il giorno dell'arrivo e' stato un problema con il chek in perche' la atruutura non avendo addebitato il costo sulla carta prima dell'arrivo come c'era scritto non volevano farci pagare con la carta ma volevano solo contanti perche' il manager non aveva voglia si venire per effettuate il pagamento con il pos perche' era sera quindi ci hanno detto di andare in banca a prelevare (e ci avevano fatto lo sconto pur di farci pagare in contanti) e la mattina dopo avremmo pagato in contanti..Il giorno dopo abbiamo pagato con la carta dopo aver dovuto fare chiamare il manager che ha finalmente portato il pos per il pagamento..E la pulizia pessima in tre giorni di soggiorno pur avendo messo il cartello per la pulizia non e' stato mai effettuato...abbiamo dovuto chiedere anche la carta igienica..struttura malandata specialmente il bagno...nel complesso per essere un tre stelle molto male..

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