Бондаренко
اوکراین · خانواده · ۹ شهریور ۱۴۰۵
13 nights of unresolved problems and disappointing service
+ Close to the beach.
− Unfortunately, this was a very disappointing 13-night stay. We reported several serious problems, and NOT A SINGLE ONE WAS PROPERLY RESOLVED DURING OUR ENTIRE STAY. There was no reliable hot water. We reported this repeatedly and were asked to wait, but nothing improved. Eventually, the administrator explained that the property's hot water is heated in tanks, which was very different from the impression we had been given while waiting for the problem to be “fixed.” The TV did not work, there were problems with electrical outlets, and the Wi-Fi was unstable. Cleaning and general maintenance were also below what we reasonably expected for the price. None of these reported issues was resolved during our stay. The advertised view was also misleading. The listing referred to garden and city views, while our apartment overlooked an undeveloped area with rubbish and construction debris. I have photographs showing the actual view. The handling of our complaints was particularly frustrating. Staff repeatedly gave assurances that something would be done, but these were not followed by effective action. Explanations also changed over time, especially regarding the hot water. In my experience, communication was neither transparent nor reliable, and I eventually contacted Booking.com. We stayed for 13 nights, giving the property ample opportunity to address these problems. Not one was properly resolved. Considering the price, the condition of the accommodation, the discrepancy between the listing and what we received, and the handling of our complaints were unacceptable. Based on my experience, I would not recommend this property and would not stay here again.
